How can we help you?

You can reach our support team through the contact form on our website or by emailing support@islamicedu.com. We typically respond within 24 hours.

Please refer to the "Payment Information" category for detailed methods accepted.

No, we do not offer refunds for our services. All payments are final.

Absolutely. Our school's curriculum and teaching approach are designed for all levels, including beginners. Students can start with foundational topics and progress systematically with their teachers.

Our website is for enrollment and information. Actual learning takes place via live online sessions using communication apps like **Microsoft Teams** or **Viber**, 5-7 days a week, similar to a traditional school schedule. These apps are fully compatible and work smoothly on desktops, tablets, and smartphones, making learning accessible on various devices.

Our courses follow a structured curriculum with video lessons, reading materials, quizzes, and one-on-one sessions with instructors where applicable.

Yes, most course materials are available for download so you can study offline at your convenience.

Yes, upon successful completion of any course, you will receive a digital certificate that you can share on LinkedIn or print.

Yes, you can enroll in as many courses as you like. Your progress will be tracked separately for each course.

Most of our courses are self-paced, allowing you to study at your own convenience. Some live sessions or group courses may follow a schedule.

Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.

Account sharing is not permitted as it violates our terms of service. Each student must have their own account.

You can update your personal details from the Account Settings page after logging in.

Contact support with proof of identity and account details. Our team will help you recover access or update your email address.

All our Islamic studies teachers are certified with ijazah in their respective fields and have years of teaching experience.

We teach from an academic perspective covering all major madhahib while focusing on common grounds and evidences.

Yes, we offer dedicated courses for Tajweed rules and guided Quran memorization with qualified teachers.

Yes, we provide beginner-friendly content and child-appropriate classes covering basics of Islam, prayer, and character development.

Yes, in relevant Islamic courses, you can ask your instructor questions related to fiqh, aqeedah, or other topics.

For now, we exclusively accept payments through **bank transfers** (e.g., Premier Bank, Taaj Bank) and **mobile money services**. Please note that online payments via credit/debit cards or other digital payment gateways are not available at this time.

We understand the convenience of online card payments. However, this option is currently not integrated into our system. We are actively working to enable more diversified payment methods in the near future to serve you better.

Once you select a course and proceed to enrollment, you will receive clear instructions with our bank account details (for Premier Bank, Taaj Bank, or other relevant banks) or our designated mobile money numbers. After making the payment, please send us a confirmation (e.g., screenshot of the transaction) to verify your enrollment.

Yes, absolutely. Bank transfers and mobile money services like Premier Bank and Taaj Bank are secure and widely utilized payment methods within Somalia. Your financial information is handled with utmost confidentiality, and your enrollment will be confirmed promptly upon receipt of payment.